in partnership with
GreyOrange South Korea
Welcome to the age of immediacy.
Disrupting and redefining fulfillment
AI cloud software and robotic automation that keeps inventory in motion
GreyOrange was founded on a fundamental reality: You cannot meet modern fulfillment demands with technology built for a previous era. So we combined AI-driven cloud software and smart robotic automation to overcome inadequacies in existing warehouse technology and capitalize on modern market developments.
Make the move to modern fulfillment at the speed, scale and investment level that fits your goals.
GreyMatter™ delivers what other systems can't
It contemplates people and robots working together and is built on a language designed for capabilities fulfillment demands
Job opportunity
Client Service Engineer
Roles and Responsibilities:
- Responsible for efficiently handling and resolving technical issues which have been passed on by L0 (On-site operations) support team
- Ensure timely and effective action as per decided workflow basis priority and severity for each ticket
- Ensure maximum issues are resolved with minimum L3 (India Technical team) / R&D involvement
- Ensure adherence to committed SLA’s (Service Level Agreement) for each reported issue
- Communicate with the customer to identify the issue and support the root cause analysis
- Follow ticketing SOP’s (Standard Operating Procedure) and ensure tickets are being generated for R&D with all relevant technical details captured for every issue
- Follow internal escalation matrix basis severity and resolution time
- Ensure all relevant site-specific technical documentation as well documentation regarding new product lines / or features are accurately captured shared with Client Service team
- Support Client Service Manager (CSM) in developing eminently capable and technically competent team of service engineers and technicians
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation
- Develop framework to predict potential failures and ensure requisite preventive measures are taken
- Provide training to the customer or to the service providers
- Willingness to travel and working on extended hours on need basis
Real world results:
Store ready replenishment saves time and labor while accelerating store performance and boosting sales
Ship-to-shelf fulfillment packed to map to compliant retail planograms reduces ‘touches’ — driving faster put away and freeing store employees to spend more time on the sales floor and less time in the back room.
GreyOrange store ready replenishment gives retailers critical advantage in the fiercely competitive retail marketplace to improve employee efficiency and reduce cost of store operations. See how GreyOrange is ready to deliver that advantage to your business today.
Disrupting and redefining fulfillment
AI cloud software and robotic automation that keeps inventory in motion
APPLICATION PROCESS
